Shipping Policy
Shipping worldwide from Shenzhen with clear, trackable delivery support for in-stock and urgent sourcing requirements.
1. Order Processing Time
For warehouse stock with complete payment and order information, we aim to arrange dispatch within 24 hours after order confirmation.
Items requiring transfer, testing, taping, cutting, programming, custom packaging, or third-party inspection follow the schedule confirmed in the formal quotation and order.
2. Shipping Methods
International courier, customer courier account, or nominated forwarder will be confirmed at quotation based on destination, weight, urgency, and customer requirements. Use of DHL, FedEx, UPS, or other carriers is confirmed for each order.
3. Packaging & Protection
- Original manufacturer packaging and labels are retained whenever practical.
- ESD, moisture, and shock protection is selected according to component characteristics.
- Outer-carton labels and shipping documents are prepared to order requirements.
- Please specify special packaging requirements before order confirmation.
4. Shipment Tracking
After handover to the carrier, available tracking information will be provided. Carrier transit times are estimates and may be affected by flights, customs, weather, and local delivery services.
5. Duties & Import Clearance
Incoterms, declaration requirements, import duty, VAT, and clearance charges are confirmed in the formal quotation or sales document. Destination-country taxes are allocated according to the agreed terms.
6. Loss, Damage & Quantity Discrepancies
Inspect the carton, labels, quantity, and product condition promptly upon receipt. For transit damage, loss, or quantity discrepancies, retain packaging and photos and contact your sales representative promptly for carrier verification.