Shipping Policy
Shipping worldwide from Shenzhen with clear, trackable delivery support for in-stock and urgent sourcing requirements.
1. Order Processing Time
Warehouse-stock orders typically dispatch within 1–3 days after payment and complete order details are confirmed. The dispatch date is confirmed for each order.
Items requiring transfer, testing, taping, cutting, programming, custom packaging, or third-party inspection follow the schedule confirmed in the formal quotation and order.
2. Shipping Methods
We normally use the customer’s nominated courier or forwarder, including DHL, FedEx or UPS when requested. The carrier, account and shipping method are confirmed in the quotation or order.
3. Packaging & Protection
- Original manufacturer packaging and labels are retained whenever practical.
- ESD, moisture, and shock protection is selected according to component characteristics.
- Outer-carton labels and shipping documents are prepared to order requirements.
- Please specify special packaging requirements before order confirmation.
4. Shipment Tracking
After handover to the carrier, available tracking information will be provided. Carrier transit times are estimates and may be affected by flights, customs, weather, and local delivery services.
5. Duties & Import Clearance
EXW is our usual trade term unless the quotation or sales document states otherwise. The buyer normally bears destination-country import duties, taxes and clearance costs. Any different allocation must be agreed in the order documents.
6. Loss, Damage & Quantity Discrepancies
Inspect the carton, labels, quantity and product condition on receipt. Please report quantity, visible-condition or part-number issues within five working days, and keep the packaging, photos and shipment records. Email [email protected] so we can review the issue and, when applicable, coordinate with the carrier.
Packaging and courier options
Packaging examples supplied by HK Future Electronic; the shipping method is confirmed for each order.
