Terms & Policies
These terms explain the general principles for RFQs, product information, quality assurance, and after-sales handling. Specific transaction terms are governed by the confirmed quotation, pro forma invoice, or sales contract.
1. Scope
These terms apply to product inquiries, BOM requests, and supply-chain service requests submitted through the HK Future Electronic website. Most catalog products are available by quotation rather than direct checkout. A separately shared sample-order link may allow online checkout when its price and stock have been confirmed.
2. RFQs & Quotations
- Fixed prices are not displayed. Pricing is calculated according to part number, quantity, date code, package, source, lead time, and destination.
- Our sales team handles enquiries Monday to Saturday, 09:00–22:00 China time. Response times vary with the sourcing and inspection requirements.
- Payment can be arranged by T/T or PayPal, subject to the confirmed order. Quotation validity, currency, payment timing, shipping method and lead time are stated in the formal quotation or invoice.
3. Product Information & Sources
We supply integrated circuits, connectors, relays, sensors, resistors, capacitors, inductors, and related electronic components, including shortage and obsolete-part sourcing.
Sourcing may include OEM factory stock, authorized distributors and independent stock traders. This does not imply that HK Future is an authorized distributor of any manufacturer. Source, date code, packaging and available traceability documents are confirmed for each quotation. Catalog records are typically refreshed monthly; displayed stock is subject to reconfirmation.
4. Quality Control & Warranty
Before dispatch, products may undergo checks of appearance, package, marking, date code, leads, and plating. Functional, reliability, or third-party testing can be arranged on request.
A 365-day quality warranty applies to new and original parts, subject to the start date, exclusions and claim requirements in the confirmed order terms. It is not a statement that every part is functionally tested.
5. Order Confirmation & Changes
Once the customer confirms the quotation, pro forma invoice, or sales contract, the order enters processing. Standard orders may be cancelled before shipment by contacting us promptly. Confirmed custom, obsolete, specially sourced, cut-tape, reel-service or programmed orders are not cancellable unless otherwise agreed in writing.
6. Returns & Quality Claims
Report part-number, quantity or visible-condition discrepancies within five working days of receipt. Request an RMA within one week of receipt by emailing [email protected] with the order reference, photos, packaging labels and relevant test records. Do not ship a return before receiving RMA instructions.
For quality disputes, an independent test report may be requested. Test costs, return freight and any replacement, reshipment or refund are determined after both parties review the evidence and agree on the resolution.
7. Customer Information & Privacy
Information submitted through an RFQ or BOM form is used to respond to enquiries, match supply, confirm quality requirements and arrange delivery. For access or deletion requests, email [email protected].
8. Contact Details
Contact: Evan, Sales Manager
Email: [email protected]
Phone: +86-755-83951456
WhatsApp / WeChat: +86 159 0198 6160
Address: 8H, Block B, Huaqiang Plaza, Huaqiang North Road, Futian District, Shenzhen 518000, China