Terms & Policies
These terms explain the general principles for RFQs, product information, quality assurance, and after-sales handling. Specific transaction terms are governed by the confirmed quotation, pro forma invoice, or sales contract.
1. Scope
These terms apply to product inquiries, BOM requests, and supply-chain service requests submitted through the HK Future Electronic website. This is a B2B quotation platform; online payment and direct checkout are not offered.
2. RFQs & Quotations
- Fixed prices are not displayed. Pricing is calculated according to part number, quantity, date code, package, source, lead time, and destination.
- We aim to respond to standard RFQs within two business hours. Complex BOMs or items requiring inspection confirmation may take longer.
- Quotation validity, currency, payment terms, shipping method, and lead time are stated in the formal quotation.
3. Product Information & Sources
We supply integrated circuits, connectors, relays, sensors, resistors, capacitors, inductors, and related electronic components, including shortage and obsolete-part sourcing.
Inventory and sourcing resources include OEM factories, authorized distribution channels, and established supply partners. Source, date code, packaging, and traceability documentation are confirmed with each quotation.
4. Quality Control & Warranty
Before dispatch, products may undergo checks of appearance, package, marking, date code, leads, and plating. Functional, reliability, or third-party testing can be arranged on request.
A 365-day quality warranty is offered, subject to the scope, start date, and claim requirements stated in the applicable order terms.
5. Order Confirmation & Changes
Once the customer confirms the quotation, pro forma invoice, or sales contract, the order enters processing. Cancellation and change conditions for special sourcing, obsolete parts, cut tape, reel service, programming, or custom items are specified before confirmation.
6. Returns & Quality Claims
For part-number, quantity, packaging, or quality issues, retain the original packaging, labels, photos, and test records and contact your sales representative promptly. Returns, replacements, refunds, or third-party testing require prior agreement.
Unapproved returns may delay handling. The applicable return window and RMA procedure are stated in the confirmed quotation or sales contract.
7. Customer Information & Privacy
Information submitted through an RFQ or BOM form is used to respond to inquiries, match supply, confirm quality requirements, and arrange delivery.
8. Contact Details
Email: [email protected]
Phone: +86-755-83951456
Address: 8H, Block B, Huaqiang Plaza, Huaqiang North Road, Futian District, Shenzhen 518000, China